The best version of your business awaits

At the current rate the HVAC industry is growing, there’s more opportunity for your business to expand. With the right training, new employees can become essential assets to your company.

That’s where we come in. In 2020, we’re offering programs to help you invest in the potential of new hires.

Frustrated with the labor shortage?

The Bureau of Labor Statistics estimates 13% growth in HVACR jobs through 2028, with an anticipated need for 115k new workers.* With the right training, new employees can become essential assets to your company. Bring on a new hire with good communication skills, and we’ll help you teach them. Let us be your partner in overcoming the labor shortage.
*Source: BLS.gov

The best version of your business awaits
At the current rate the HVAC industry is growing, there’s more opportunity for your business to expand. With the right training, new employees can become essential assets to your company.

That’s where we come in. In 2019, we’re offering programs to help you invest in the potential of new hires.

Frustrated with the labor shortage?

The Bureau of Labor Statistics estimates 15% growth in HVACR jobs for the next few years, with an anticipated need for 115k new workers.* With the right training, new employees can become essential assets to your company. Bring on a new hire with good communication skills, and we’ll help you teach them. Let us be your partner in overcoming the labor shortage.
*Source: BLS.gov

HVAC Industry Averages

  • Average cost per callback is $3,400
  • In-house training can cost up to $25,000
  • In-house training can take up to 9 months
  • The average cost of turnover is 50%- 150% of an employee’s annual salary

Success by the Numbers

  • The average sales ticket after completing BuildASalesperson™ is $8,000 – $12,000.
  • Business owners have realized 10% Net Profit after taking Operations Accountability
  • The average closing-rate increase after completing BuildASalesperson™ is more than double the 30% industry average.
  • Participants in our two-week BuildATech® Maintenance program
    learn not only how to care for equipment, but how to care for your customers, and offer recommendations and maintenance agreements.

BuildATech® 

Have a new technician to train? BuildATech® Maintenance Level  is for technicians who have little (or no) HVAC experience. Through classroom interaction and live lab practice, they’ll learn how to perform on the job as maintenance technicians.

BuildATech® Service is for techs with some field experience, who are ready to learn more diagnostic skills. Participants strengthen their diagnostic skills using live lab equipment, in situations that mimic common diagnostic issues seen on the job.

Have an experienced technician who is ready to take on the challenge of your most frustrating call backs?
BuildATech® Advanced focuses heavily on root cause analysis, and communicating with customers in tough situations, such as repeat call backs.

Each BuildATech® program level is two weeks of instructor-led training, which consists of 50% classroom instruction, and 50% live lab practice.

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Technician/Installers

BuildAnInstaller™: Two-week, instructor-led class that teaches new hires to properly install and commission HVAC systems.
One-Day Technical Classes: Advanced specialties include: Air Distribution, Advanced Electrical Diagnostics, Air Conditioning & Heat Pump Diagnostics, and Gas Heat Diagnostics. Each one-day class qualifies for 8 hours of NATE continuing education credits.
Tech Communications™:
Two-day class to help technicians build rapport with homeowners, and discuss service and repair needs and maintenance agreements. Qualifies for 16 hours of NATE continuing education credits. 

Retail Sales

BuildASalesperson™: Four-week sales class emphasizing the SCORE sales process, closing, and handling objections. Ideal for employees who are new to sales or to HVAC.
Master $elling®: This three-day sales program covers new and advanced sales techniques, how to handle pricing with ease, making the most of leads, educating customers on all the options, and empowering them to make the decision.
Operations Accountability:Two-day workshop for business owners or principals who want to get the 15% – 20% net profit they deserve.
Private Classes: On-site, on your schedule, no travel for your team.

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Online Learning

Virtual BuildAnInstaller™: Online, self-paced training program focused on the skills to install and commission new HVAC equipment.

Virtual BuildATech®: Online, self-paced program focused on the skills for preventative HVAC maintenance. Training includes 34 modules (six are labs), and simulations to enhance troubleshooting skills. Includes EPA and NATE testing.

Learning Center: Find the training you need, when you need it, and assign training to your team.

Employer of Choice
Many recent surveys, including Gallup research, indicate that today’s workers want their jobs to be growth opportunities, and they want to work toward careers, not just jobs. The new Employer of Choice section in the Learning Center is full of information to help you become the employer that people in your market are excited to work with to build rewarding careers.

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Technician/Installers

BuildATech®: Two-week, instructor-led course that teaches new hires to properly install and commission HVAC systems.
Virtual BuildATech®: Two-week, instructor-led course that teaches new hires to properly install and commission HVAC systems.
One-Day Technical Classes: Advanced specialties include: Air Distribution, Advanced Electrical Diagnostics, Air Conditioning & Heat Pump Diagnostics, and Gas Heat Diagnostics. Each one-day class qualifies for 8 hours of NATE continuing education credits.
Tech Communications™:
Two-day class to help technicians build rapport with homeowners, and discus service and repair needs and maintenance agreements. Qualifies for 16 hours of NATE continuing education credits. 

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Retail Sales

BuildASalesperson™: Four-week sales class emphasizing the SCORE sales process, closing, and handling objections. Ideal for employees who are new to sales or to HVAC.
Master $elling®: Three-day class for sales personnel with a year+ experience. It covers new and advanced sales techniques, including how to handle pricing with ease, making the most of leads, and empowering customers with choices.
Operations Accountability:Two-day workshop for business owners or principals who want to get the 15% – 20% net profit they deserve.
Business Improvement Map:
Online assessments in five categories (operations, financial, sales, technical and marketing) to benchmark against five major Key Performance Indicators. See how and where to improve for greater profitability.
Private Classes: On-site, on your schedule, no travel for your team.

 
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Online Learning

Virtual BuildAnInstaller™: Online, self-paced training program focused on the skills to install and commission new HVAC equipment.
Virtual BuildATech®: Online, self-paced program focused on the skills for preventative HVAC maintenance. Training includes 34 modules (six are labs), and simulations to enhance troubleshooting skills. Includes EPA and NATE testing.

Get Started

Click here for Class Schedules.

To access the Learning Center, sign into LennoxPros.com, and click “My Learning” at the top of the page.

To learn more, call 800-654-3283, email [email protected] or visit www.lennoxpros.com/hvac-training.

Let’s Get Social

Follow Lennox Learning Solutions on Facebook, Twitter, LinkedIn and YouTube.

The average ticket of a BuildASalesperson® graduate is
$8,000

10% Net Profit
Business owners have realized 10% net profit after taking Operations Accountability

60%
closing rate after graduating from our BuildASalesperson program

Your revenue-generating maintenance tech will have a
first-time
completion rate and fewer callbacks after graduation

Benefits of Online Training

Micro-Learning: Change one behavior at a time
All of our new online courses are developed using micro-learning techniques. Studies have indicated that when using 5 to 10-minute daily lessons, micro-learning may be able to change human behavior. These short online eCourses can impact mindsets, leading to behavioral change (such as using better technical practices on the job).

Easy Search
Quickly search for product or technical training in the Learning Center. Just hover Easy Search, select Technical or Product Training, and there you are. Product Training is sort by category, so you learn exactly what you need to know about each Lennox product, from Air Conditioners to Mini-Splits.

Retain more information
Studies show that people retain 20% more information from short video eCourses than from sitting in a classroom. Viewers retain 95% of a message when they watch and interact via online training, versus 10% retention when only reading text.

Easily Track Your NATE Hours
Using your NATE ID, you can upload your training credits from our site to NATE through the Learning Center, making it easier to track your hard-earned Continuing Education Units. Most of our technical instructor-led classes and technical online eCourses qualify for NATE Continuing Education Credits.

The average cost per callback is
$3,400

The average cost of turnover is
50% - 150%
of an employee's annual salary

In-house training can cost up to
$25,000

In-house training can take up to
9 months