We have launched an industry-leading limited warranty offering with customizable and complete system coverage for parts and labor, providing greater peace of mind to homeowners. Through Warranty Your Way, homeowners now have the opportunity to obtain labor coverage on eligible heating and cooling products, as well as more limited warranty and coverage options at no additional cost, putting the power of choice in the hands of homeowners.
How does this support you and your homeowners? Here’s what you need to know.
Lennox Industries is the first and only heating and cooling manufacturer featuring the option to obtain three-year labor coverage at no additional cost. Traditionally in the heating and cooling industry, labor has not been covered as part of the standard manufacturer’s limited warranty, a misunderstanding that can be a challenging experience for the homeowner as well as our network of exceptional dealers whose primary goal is to make HVAC customers happy.
With the launch of Warranty Your Way, you can bring a new standard of care to homeowners, offering them a clear and flexible plan that will fulfill their need to feel confident knowing their HVAC system will continue to receive the level of attention only Lennox dealers can deliver. This is truly a game-changer that bolsters the message to your homeowners that Lennox – and you – are wholly committed to providing them with perfect air.
According to a recent study conducted by Lennox, “Warranty” was the number one frustration for homeowners. When a failure occurs, the average cost of repair is 85% labor and only 15% parts, leading to unexpected costly repairs for both the homeowner and dealer. With Warranty Your Way, Lennox is giving homeowners personalized, easy-to-understand complete coverage options and providing you, our dealer partner, with an outstanding product to help you stand out in a competitive market.
Our top priority is providing Lennox dealers with the tools they need to enhance your homeowner’s experience. Along with Lennox quality products, the Warranty Your Way limited coverage options are designed to provide you with customizable labor packages that fit with your business model and support the all-important relationship-building efforts you make with your customers every day.
Word spread fast about this industry-leading limited warranty with customizable and complete system coverage for parts and labor. The launch of Warranty Your Way has been announced on contractingbusiness.com and featured in ACHR News as “industry-leading”.
But wait, there’s more…
On our Lennox Learning Solutions podcast, ON AIR (the no. 1 podcast for HVAC professionals), top ranking dealers Bryan Thumma of Affordable Heating & Cooling in Ohio and Eric Bramos and Claire Daleiden of B & D Plumbing, Heating & Air in Minnesota talk to Lennox company hosts about their initial response to the new warranty. Having worked with a number of after-market products, our dealers share a longstanding frustration dealing with warranties that are often too complicated for buyers to understand, and/or too limited in scope to meet their needs.
With excellent customer satisfaction being the dealer’s number one goal, the element of choice built into Warranty Your Way is more in alignment with their business model to please their customers and create long-term relationships. Customers are faced with making major decisions for their home and family with long term impacts, our Warranty Your Way offering provides peace of mind for years to come.
Yes. Additional labor coverage can still be purchased through the Comfort Shield® program, which is provided by Service Net Warranty, LLC and is transferable.
To learn more about Warranty Your Way, go to: Lennox.com
